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This page contains details about our different Service Plan families that may help you choose the Service Plan that's right for your organization.
Hire Additional Staff or Contract Outside Help Hidden Costs I...Hire Additional Staff or Contract Outside HelpHidden Costs Include: Recruitment, Retention, Turnover,Skill Gaps, Training, Payroll, Benefits, Right-sizing, Under/Over-capacity, Hardware, Office Space, Electricity, Procurement, Vendor Alignment,Poor Planning, Bad Decisions,Delays, Opportunity Costs,Lack of Leadership,Emergency Spending, Outages, Data Loss, Security Breaches Enhanced Service As Needed Bespoke Technical Services Based o...Priority Service As NeededBespoke Technical Services Based on Hourly T&MPer-incident, Retainer Based, or Monthly BillingCovers Needs Beyond the Service Plans BelowUse for Any Skill Set, Complex Tasks, ProjectsStreamlined Approval ProcessPrix-Fixe Service PlansPrix-Fixe Service PlansLiquid Mercury Cloud SupportPlus MS365 and Azure w/ Microsoft...Liquid Mercury Cloud SupportPlusMS365 and Azurew/ Microsoft Cloud SupportAdmins 365 On Demand IT Admin Operations in the Microsoft Clo...Admins 365 On DemandIT Admin Operations in the Microsoft CloudPremium Level Support and EntitlementsReduced Pricing for Priority ServiceEvent Horizon Co-managed Cloud Full IT Stack Microsoft 365 / ...Event Horizon Co-managed CloudFull IT Stack Microsoft 365 / Azure Co-PilotProactive Administration and GuidenceCoverage for Advanced ScenariosPreferred Pricing for Priority ServiceEvent Horizon Managed Enterprise Hands Free IT Management Ser...Event Horizon Managed EnterpriseHands Free IT Management ServicesCloud Services, Endpoints, and Infrastructurev-CTO, v-CISO, and FinOps ServicesBest Pricing for Priority Service$$$$$$$$$$$$Add IT Staff v. T&M CostsAdd IT Staff v. T&M CostsYou Don’t Buy Software Based on Tradition Anymore. Why Follow...You Don’t Buy Software Based on Tradition Anymore.Why Follow Ancient Ways to Manage Your IT Services?Set a Course for Cloud SuccessSet a Course for Cloud SuccessSet a Course for Cloud SuccessCloud Service LicensesCloud Service LicensesCloud Service LicensesChoose a Liquid Mercury Solutions Service Plan;Choose a Liquid Mercury Solutions Service Plan;Cloud Service AdministrationCloud Service AdministrationCloud Service AdministrationCo-managed Cloud Improvement ProgramCo-managed CloudImprovement ProgramCo-managed CloudImprovement ProgramManaged IT ServicesManagedIT ServicesManagedIT ServicesHourly IT ServicesHourlyIT ServicesHourlyIT ServicesTraditional IT Service ModelTraditional IT Service ModelPrix-Fixe Service PlansPrix-Fixe Service PlansBuild the Future on a Solid FoundationBuild the Future on a Solid Foundation
If you'd like to learn more about Service Plans in general terms, please check out our Service Plan FAQ.

To see additional information including pricing for any of the above plans, you may visit our Product Catalog. Schedule an appointment with us to get a quote for your business, including customized Service Plan and Microsoft licenses.
 
 
If you're looking for information about what's included in our basic, SupportPlus, and SupportPrime cloud support tiers, please visit the Cloud Support Tiers Information page.
 
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Service Plan Family Retainer Based Service Plan Admin 365™ Cloud Admin Event Horizon™ Co-Managed Cloud Event Horizon™ Managed Enterprise
Summary Pay-as-you-go in blocks of 24, 40, or 80 Hours at a time Support and Co-Managed Administration of Core Office 365 Stack Co-Managed Plans for MS365 / Azure Fully Managed  Plans for Microsoft Based Enterprise
Service Plan Pricing Pre-paid retainer with auto-refill Regular Billing, based on company size, needs Regular Billing, based on company size, needs Regular Billing, based on company size, # of endpoints
Hourly (T&M) Pricing All Uncovered Services Priority Services Priority Services Priority Services
Applicable MS Product Support Class Free Support, SupportPlus, or Priority Service SupportPrime 1 SupportPrime 2 or 3 (Based on plan size) SupportPrime 3
Support Channels Any Any Any Any
Service Plan Coverage Level Any Cloud Admin 1-2 Cloud Admin 3-4 Cloud Admin 3-4
Example Covered Workloads Free Break-fix support (for  purchases) Core Office 365 cloud workloads MS 365 / Azure workloads MS 365 / Azure workloads
    MS Office Phone System Phone System
    Outlook SharePoint SharePoint
    Teams Endpoint Mgr. Admin Center Endpoint Mgr + Devices
        Network infrastructure
Available Workload Add-ons N/A Compliance Compliance Compliance
    Dynamics 365 Dynamics 365 Dynamics 365
    SharePoint    
    Phone System    
Fair Use Policy None 2 Hours 4 Hours 5 Hours
Exception Policy None Relaxed Permissive Managed
US Domestic Staff, GCC High, CMMC, etc.* When Required Not Covered With Cyber-readiness Advanced and Plus Level Plan With Cyber-readiness Advanced and Plus Level Plan
Microsoft Ticket Escalation Handling* Priority Service Required Yes, co-op Yes, co-op Yes, managed
Tenant Administration* Priority Service Required Yes, co-op Yes, co-op Yes, managed
Training / Workshops* Public or Priority Service Limited Group or Priority Service Private Private
Consulting During Office Hours* Priority Service Required Limited Group or Priority Service Private Private
Cloud Improvement Plan Priority Service Required Yearly Quarterly Managed
Priority Service Engagements Billed in 24, 40, 80 Hour Blocks Hourly Per-task Hourly Per-task Hourly Per-task
Applicable Priority Service Hourly Rate(s)** Standard or Prime, based on size of hourly blocks Prime C to D, based on plan size Prime B to A, based on plan size Prime A to AAA
Includes Event Horizon Benefits Program No No Yes Yes
Additional EH Benefit Points Purchase Rate N/A N/A Starting from $2.50 / point As low as $2 / point based on volume
 
* Fair Use Policy applies to these services. Efforts above and beyond the fair use limits are treated as Priority Service.                        
** See our Product Catalog ("Hourly Service Pricing Tiers") or FAQ: Pricing Policies for specific hourly rate details, or ask us for information.

 

Keywords: service plan, aod, event horizon, msp, co-managed, admin, retainer, support plan
Related Products: Event Horizon Co-Managed Cloud - Micro Business (Service Plan), Event Horizon Co-Managed Cloud - Midsize Business (Service Plan), Event Horizon Co-Managed Cloud - Small Business (Service Plan), Event Horizon Co-Managed Cloud - SOHO / Tiger Team (Service Plan, OFF LABEL), Event Horizon Co-managed Cloud Plus - Micro Business (Service Plan), Event Horizon Co-managed Cloud Plus - Midsize Business (Service Plan), Event Horizon Co-managed Cloud Plus - Small Business (Service Plan), Event Horizon Co-managed Cloud Plus - SOHO / Tiger Team (Service Plan, OFF LABEL)