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<p data-wrapper="true" style="font-family:'Segoe UI','Helvetica Neue',sans-serif; font-size:9pt"> </p> <div><span style="font-size:11.0pt"><span style="font-family:Calibri"><strong style="font-weight:bold">Admin 365 and Co-managed Cloud</strong></span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri">Our co-managed administration packages for Microsoft 365 go beyond mere support by putting us at your beck and call to complete all sorts of back-end tasks in the Microsoft cloud. Admin 365 Remote Cloud Admin includes full service administration for your Office 365 tenant, plus other valuable resources to help you get the most out of Microsoft's platform.</span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri"> </span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri">Admin 365 is intended For businesses with a limited cloud-only footprint in Office 365 who have a mostly self-sufficient workforce and don't require any support or management of endpoint devices, such as PCs or servers. Typical examples include all-in-cloud/remote-workforce with BYOD and micro-businesses. If you have more sophisticated needs, we recommend you check out Co-managed Cloud or Managed Enterprise.</span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri"> </span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri">Admin 365 customers are also enrolled in Event Horizon Cybersecurity Readiness & Response program at the Essentials level, our baseline service provided to all Office 365 customers. If your organization is in a high-risk industry, has more sophisticated needs, or is subject to regulatory compliance requirements, please let us know and we'll provide a quote for the appropriate Event Horizon Cybersecurity service plan at the Standard or Advanced level.</span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri"> </span></span> <div><strong><span style="font-size:11.0pt"><span style="font-family:Calibri">Specific Details for Admin 365 - Micro Business</span></span></strong></div> <ul> <li style="list-style-position: inside;"><span style="font-size:11.0pt"><span style="font-family:Calibri">For 5 to 19 users in a micro business settling</span></span></li> <li style="list-style-position: inside;"><span style="font-size:11.0pt"><span style="font-family:Calibri">Technical Workloads and Entitlements granted at Cloud Admin Level 1</span></span><span style="font-size:11.0pt"><span style="font-family:Calibri"> (see Compare Service Plan Coverage Levels)</span></span></li> <li style="list-style-position: inside;"><span style="font-size:11.0pt"><span style="font-family:Calibri">Priority Services are available at Prime Rate Level D (Philosopher) rate</span></span></li> </ul> <span style="font-size:11.0pt"><span style="font-family:Calibri"><strong style="font-weight:bold">Compare Admin 365 to Others</strong></span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri">Many Microsoft partners sell licenses and promise support, but such offerings are often limited. Few can match our technical expertise, attention to detail, and devotion to our customers. Whether you need fully managed services, per-incident support, consulting, or a team of specialists to assist your in house IT staff, Liquid Mercury's full service IT staff will help you Set Course for Cloud Success.</span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri"> </span></span><br> <span style="font-size:11.0pt"><span style="font-family:Calibri"><strong style="font-weight:bold">Here's how we set Admin 365 apart from the rest:</strong></span></span> <ul style="unicode-bidi:embed" type="disc"> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">We do MORE than provide support, taking proactive steps to help you truly manage your Microsoft cloud.</span></span></li> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">Articulate your wishes in e-mail. Hit Send. Our staff handles everything and responds with questions as they arise and when the task is finished.</span></span></li> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">We don't put unnecessary obstacles between you and the people on our team with the skills to help you best in any given situation.</span></span></li> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">We cover everyday support needs and expert-level consulting with equal rigor.</span></span></li> </ul> <span style="font-size:11.0pt"><span style="font-family:Calibri">Our pricing model is consistent and transparent, so you know what you're paying for and that you got our best price:</span></span> <ul style="unicode-bidi:embed" type="disc"> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">Tiered pricing keeps the billing consistent as you add and remove users.</span></span></li> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">Package tiers are based on number of users covered and the type of Microsoft subscriptions they use, that's it.</span></span></li> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">We make reasonable allowances for field workers, part-time / temporary employees, and contractors, based on typical scenarios we encounter often.</span></span></li> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">Extended tasks, priority or emergency scheduling, and service escalation options are always available at preferred rates.</span></span></li> <li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:Calibri">There's no floor (e.g. minimum number of users). If you need extra, simply choose a higher-level plan to cover more workloads and receive additional benefits.</span></span></li> </ul> <span style="font-size:11.0pt"><span style="font-family:Calibri">Want to learn more about our Service Plans? Check out these resources on Nimbus:</span></span><br> <strong><span style="font-size:11.0pt"><span style="font-family:Calibri"><span style="color:#1e4e79"><a href="https://nimbus.liquid-hg.com/knowledgebase/category/?id=CAT-01025">Category: Premium Service Plans</a></span></span></span></strong> <ul style="unicode-bidi:embed" type="disc"> <li style="vertical-align:middle"><a href="https://nimbus.liquid-hg.com/knowledgebase/article/KA-01034/en-us"><span style="font-size:11.0pt"><span style="font-family:Calibri">FAQ: Service Plans</span></span></a><span style="font-size:11.0pt"><span style="font-family:Calibri"> (information about plan sizes and more)</span></span></li> <li style="vertical-align:middle"><a href="https://nimbus.liquid-hg.com/knowledgebase/article/KA-01038/en-us"><span style="font-size:11.0pt"><span style="font-family:Calibri">Compare Service Plan Families</span></span></a><span style="font-size:11.0pt"><span style="font-family:Calibri"> (general information and plan differentiation)</span></span></li> <li style="vertical-align:middle"><a href="https://nimbus.liquid-hg.com/knowledgebase/article/KA-01047/en-us"><span style="font-size:11.0pt"><span style="font-family:Calibri">Compare Service Plan Coverage Levels</span></span></a><span style="font-size:11.0pt"><span style="font-family:Calibri"> (detailed coverage by plan and workload)</span></span></li> <li style="vertical-align:middle"><a href="https://nimbus.liquid-hg.com/knowledgebase/article/KA-01030/en-us"><span style="font-size:11.0pt"><span style="font-family:Calibri">Metrics for Support and Service</span></span></a><span style="font-size:11.0pt"><span style="font-family:Calibri"> (response times, service hours)</span></span></li> </ul> </div> <p> </p> <p> </p>
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